Versea Privacy Policy

1. Scope and controller

Versea is a mobile application developed and operated by Shenzhen UBen Tiancheng Technology Co., Ltd. (深圳优本天成科技有限公司, “UBen Tiancheng”, “we”, “us” or “our”) as companion software for compatible smart hardware. This Policy applies to the Versea app and the account, websites, connected cameras and devices, device connection and control, cloud storage, live view, alerts, voice/video, AI-assisted features and related support made available through it (the “Services”). UBen is our corporate and product brand; Versea is a software product and is not a separate legal entity. UBen Tiancheng is the controller of personal information processed for the Services unless a specific product or enterprise notice identifies another controller.

Enterprise customers may control information processed through their deployment. In that case, contact the organization that provided your account; we process that information on its instructions.

2. Information we collect

• Account and contact: email address or mobile number, country/region, verification records, encrypted credentials, account identifier and profile settings.
• Device and network: device identifiers, model, firmware, IP address, time zone, Wi-Fi and Bluetooth provisioning data, connectivity state, push token and device/account associations. Wi-Fi passwords are used to provision a selected device and should not be retained beyond what is necessary for that operation.
• Video, audio and events: live streams, recordings, snapshots, voice communication, motion/event metadata, AI-generated descriptions or detections, and cloud-storage content when you enable these functions.
• App and diagnostics: app version, operating system, language, interaction and feature events, crash traces, performance logs and security events. Diagnostic logs may contain device/account identifiers and are uploaded automatically only after the applicable consent or when you choose support log upload, as described in the app.
• Location and nearby devices: approximate/precise location or nearby Bluetooth/Wi-Fi scan results only when required by the operating system and enabled for device discovery, setup or a location-based feature.
• Transactions: subscription/product, purchase status, currency and platform receipt identifier. Full payment-card details are handled by the app store or payment provider, not by us.
• Support: messages, contact details, attachments and troubleshooting information you send us.

We may derive aggregated statistics that cannot reasonably identify you. We do not treat anonymized information as personal information where applicable law permits.

3. How and why we use information

• Provide accounts, device binding, live view, recordings, alerts, communications, subscriptions and support — to perform our contract.
• Authenticate users, detect abuse, maintain service integrity and protect people, devices and networks — for contract performance, legal obligations and legitimate interests in security.
• Diagnose crashes, measure reliability and improve features — with consent where required, or for our legitimate interest in operating a reliable service after balancing your rights.
• Send service messages and push alerts you request — to perform the service. Optional marketing requires consent or another lawful basis and can be withdrawn.
• Comply with tax, accounting, consumer protection, lawful requests and dispute obligations — to comply with law.

Where we rely on consent, you may withdraw it at any time without affecting earlier lawful processing. Where we rely on legitimate interests, you may object as described under Your rights.

4. Device permissions

The app requests permissions in context, including Camera (QR setup/capture/video), Microphone (two-way audio/voice), Bluetooth and Nearby Devices (discovery/setup), Local Network or Wi-Fi information (provisioning), Location where required for nearby-device discovery, Photos/Media (save or upload selected content), Notifications (alerts) and biometric authentication (local sign-in protection). Denying an optional permission disables only the related feature where technically possible. Permissions can be changed in system settings.

5. Sharing, service providers and SDKs

We disclose information only as needed for the purposes above:

• Cloud hosting, content delivery, storage, customer support and security providers.
• Push notification providers, including Apple Push Notification service, Firebase Cloud Messaging, Baidu Push and supported device-manufacturer channels, depending on region and platform.
• Real-time audio/video infrastructure (including Agora/Shengwang where enabled), device-platform services, and crash/log providers needed for a feature or support.
• Apple, Google and other payment providers for purchases and subscription status.
• Authorities or counterparties where reasonably necessary to comply with law, protect rights and safety, investigate fraud, or complete a corporate transaction subject to appropriate safeguards.

Providers are contractually limited to authorized purposes and appropriate security obligations. We do not authorize service providers to use private camera/audio content for their own advertising. We do not sell personal information for money. If a future advertising or cross-context behavioral advertising activity constitutes “sale” or “sharing” under applicable law, we will provide the required notice and opt-out before it begins.

6. International data transfers

Depending on your selected region and device, information may be processed in China, Singapore, Brazil, the United States or another location where we or our providers operate. We use regional infrastructure where available. For transfers requiring safeguards, we use recognized mechanisms such as adequacy decisions, standard contractual clauses, contractual assessments, certifications, or explicit consent where permitted. You may contact us for information about applicable safeguards.

7. Retention and security

We retain account information while the account is active; cloud recordings for the selected storage period; operational logs generally for no longer than 180 days unless a shorter product notice applies; support records as needed to resolve the matter; and transaction/legal records for the period required by applicable law. Deleted data may remain in encrypted backups until overwritten under the backup cycle and is isolated from normal use.

We use access controls, encryption in transit, credential protection, monitoring, vulnerability management and organizational safeguards appropriate to risk. No system is completely secure; please use strong credentials, install updates and contact us about suspected compromise.

8. Your choices and privacy rights

Depending on location, you may access, correct, delete, port, restrict or object to processing; withdraw consent; opt out of marketing or certain sharing; and appeal a denied request. You may also complain to your local data protection authority. We will not discriminate against you for exercising a right.

• In app: manage permissions in system settings; recordings/devices in the relevant screen; and deletion under Account/Me → Account Management → Delete Account.
• On the web: use the account and data deletion request page.
• By email: service@youbentc.cn. State your account region and the right requested; do not send your password.

We may verify identity proportionately and may retain or deny specific data only where law permits, such as security, fraud prevention, legal claims or financial record obligations. Authorized-agent requests require proof of authority where permitted.

9. Children

The Services are not directed to children under 13, or a higher minimum age required where they live. We do not knowingly collect a child’s personal information without verifiable parental authorization. Contact us if you believe a child provided information improperly; we will investigate and delete it where required.

10. Regional disclosures

EEA, United Kingdom and Switzerland

Legal bases are stated above. You may object to legitimate-interest processing and lodge a complaint with your supervisory authority. Where required, we will identify an EU/UK representative in a product- or market-specific notice before offering the Services there.

California and other U.S. states

The categories collected correspond to identifiers, internet/network activity, geolocation, sensory information, commercial information and inferences described above. We collect, disclose and retain them for the stated business purposes. We do not sell personal information for money. We do not knowingly sell or share personal information of users under 16. Applicable state rights can be exercised using the methods above.

People’s Republic of China

我们遵循合法、正当、必要和诚信原则处理个人信息。生物识别、精确位置、未成年人信息、行踪轨迹、金融账户以及可能严重影响人身或财产安全的信息属于敏感个人信息时，我们会在处理前进行必要性告知并依法取得单独同意。向境外提供个人信息时，我们将履行适用的告知、单独同意、安全评估、认证或标准合同等要求。

Brazil, Canada and other regions

You may exercise the access, correction, deletion, portability, consent and complaint rights available under LGPD, PIPEDA or applicable local law through the contact methods above.

11. Changes to this Policy

We may update this Policy to reflect service or legal changes. We will update the date and provide prominent in-app or other notice before a material change takes effect where required. We will request fresh consent when the law requires it.

12. Contact

Data controller and Versea operator: Shenzhen UBen Tiancheng Technology Co., Ltd. (深圳优本天成科技有限公司)
Product: Versea companion app for compatible smart hardware
Room C803, Building 1, Biwan Yayuan, Matou Road, Xixiang Subdistrict, Bao’an District, Shenzhen, Guangdong, China
Privacy and support: service@youbentc.cn

中文版本

隐私政策

生效及更新日期：2026年9月28日。 Versea 是由深圳优本天成科技有限公司（英文名：Shenzhen UBen Tiancheng Technology Co., Ltd.，以下简称“优本天成”或“我们”）开发和运营、用于连接及管理兼容智能硬件的配套 App 软件，并非独立法律主体。UBen 是公司的企业及产品品牌。本政策适用于 Versea App 以及通过其提供的账号、网站、联网设备、设备连接与控制、云存储、实时查看、告警、音视频、AI 辅助功能和相关支持。除特定产品或企业服务另有明确说明外，优本天成是相关个人信息的处理者；企业客户作为个人信息处理者时，我们可能仅受其委托处理数据。

我们处理的信息

根据您使用的功能，我们可能处理：手机号或邮箱、国家/地区、账号标识；设备标识、型号、固件、IP 地址、网络和蓝牙配网信息、推送令牌；您启用摄像头、麦克风、云存储或 AI 功能时产生的视频、音频、截图、事件和识别结果；应用版本、系统、崩溃和安全日志；设备发现/配网所需的位置或附近设备信息；订阅状态、平台订单凭据；以及您提交的客服内容。

处理目的与权限

我们为账号、设备绑定、实时查看、录像、告警、通信、订阅、客服、安全防护、故障分析及法定义务处理信息。相机、麦克风、蓝牙/附近设备、位置、照片/媒体、通知和本地网络等权限均应在相关功能使用时申请；您可在系统设置中关闭，相关功能可能无法使用。

共享、委托处理与跨境

我们仅在必要范围内向云存储/CDN、安全与客服、推送服务（Apple、Firebase、百度及设备厂商）、音视频服务（适用时包括声网/Agora）、支付平台、设备平台或依法有权机关提供信息，并通过合同限制其用途。我们不授权服务商将私密摄像头/音频内容用于其自身广告。依据您选择的地区，数据可能在中国、新加坡、巴西、美国或服务商所在地处理；需要时将履行个人信息保护影响评估、单独同意、安全评估、认证或标准合同等要求。

保存与安全

账号信息通常保存至账号注销；云录像按所选套餐周期保存；运行日志一般不超过180天，法律、争议或安全调查另有要求的除外。我们采取传输加密、访问控制、凭证保护、监控和漏洞管理等措施。

您的权利

您可依法查询、复制、更正、删除、限制或拒绝处理、撤回同意、注销账号并向监管机构投诉。应用内路径为“我的/账号 → 账号管理 → 注销账号”；也可使用网页注销入口或发送邮件至 service@youbentc.cn。我们会进行与风险相称的身份核验，不会要求您通过邮件发送密码。

未成年人

服务不面向13周岁以下儿童或当地法律规定的更高最低年龄。我们不会在缺少可验证监护人授权的情况下故意收集儿童个人信息。若您认为儿童不当提供了信息，请联系我们处理。

联系我们

个人信息处理者及 Versea 运营方：深圳优本天成科技有限公司（Shenzhen UBen Tiancheng Technology Co., Ltd.）；产品：Versea 智能硬件配套 App；地址：深圳市宝安区西乡街道码头路碧湾雅园1栋C803；邮箱：service@youbentc.cn。